Pretty, but a great disappointment
DAVEB
9/8/2020
The good:
Clean design, large capacity.
The Bad:
The temperature in the refrigerator side varies widely from shelf to shelf. I have the fridge set to maintain 37degrees ( as suggested in the manual ). The crisper drawers are consistently near that setpoint. Wonderful.The lowest open shelf ranges from 31 to 38 degrees. We've often had food freeze solid on this shelf. And while the lowest shelf freezes, the top shelf will be 9 - 15 degrees warmer! Yes, freezing on one shelf while 45 degrees three shelves higher.
I am measuring temperatures with two calibrated recording thermometers.
We have had service people to our home twice. The first measured temperature at just one place (a middle shelf), found it to be 3 degrees above set point there and said that there is nothing wrong, this is within Samsung tolerances. The second tech saw the temperature variation within the fridge. He spoke with a Samsung tech by phone, then suggested we move delicate foods to the upper shelves where they wouldn't freeze, because the problem is part of the design and can't be fixed!
Obvious to me is there is insufficient circulation within the fridge to keep temps even. The unit is definitely not overfilled to stop air movement.
If you want a fridge that does a good job of properly maintaining your food, I'd suggest avoiding this model. Personally, I'll avoid Samsung!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Awesome features!!
Pooh
8/29/2020
Bought about a month ago. Has exceeded expectations.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
New Box New View
Moe 2
8/29/2020
Well the reasons to purchase this fridge says it all. The size immediately scores high, the simple unadjustable shelving at first was a drawback but once you start loading it up that all goes away. The clean simple lines with it's minimalist design stands up well. Drawbacks ? Icemaker too small and slow (this crew needs to get into a conference room and fix it !). The doors are a little too low for toe clearance. Time will need to pass for real results, appliances need to melt into the house quietly and reliably before real judgment can be made.
The price was fine but covid-19 placed stress on delivery time.
The great size of the fridge required I "I" remove the doors and install it myself. The delivery crew didn't want to damage it but they think the customer can do the job better than they can, that shouldn't ever happen. So far great product.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Performance
Freddy
8/28/2020
Samsung its the best in Appliances feel very confident and secure
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love our new fridge
TKTC
8/28/2020
The location where we have to put our refrigerator is difficult to have a side-by-side with handles on it. I love the fact that this is a handleless door, and it is very spacious inside. There isn't wasted space, with all sorts of drawers and compartments. I can easily see everything inside my refrigerator without having to search through drawers.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Room Side-by-Side
NannyBNanny
8/28/2020
I bought this side-by-side in late March (delivered 4/4/20). Love the roominess. Wish ice maker was larger (we love ice). Ice maker quit working in early August. Next to impossible to get service (took almost 30 days for it to finally be repaired). Customer service was poor. While I love the fridge, I wouldn't purchase another Samsung because of the difficulty in obtaining service.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Sleek!
DG23
8/27/2020
Looks so classy in my new condo. The no handle front looks better in person. Love it!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great interior room in fridge and freezer
Rock
8/27/2020
I've had it about a month now and I love it,love the features and size.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Big Fridge! Affordable price
Phenom
8/27/2020
I have had this fridge for over 3 months now and I love how big the fridge is on the inside. The cooling settings automatically set themselves so all I did was hook water to it and plug it in. The fridge is a little bigger than I originally thought so make sure it will fit when ordering. Otherwise the fridge is awesome. Love the stainless steel!
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Capacity and performance
Azad
8/27/2020
we love this refrigerator, big capacity, great performance.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Fridge
Cjr1250
8/27/2020
Just brought it a couple of months ago. It is great. Cooled in 8 hours instead of 24. The ice chucks are kind of big but still great
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Everything needed and no gimmics
jg2020
8/27/2020
This is a great refrigerator! The multi levels of cooling ability help to keep my items fresh. One issue is that the vegetable or meat drawers don't have an adjustment. Sometimes I find my vegetables frozen.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
High value for price
Toto_in_emerald_city
8/27/2020
We replaced a 10 yr old Electrolux French door with this model Samsung. We find it easier to organize food in the freezer over the bottom drawer we had before. This unit is sleek and modern with no handles which makes it appear a higher end unit. Plenty of space for all our usual inventory of food. Only disappointments are no deli drawer (Which we knew before purchasing) and no dispenser light which is listed as a feature but does not in fact have. Ice maker is great but having a hard time keeping up with us in the summer season (we use a lot of ice).
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Smooth running refrigerator
Oscar
8/27/2020
Purchased 2 weeks ago from Home Depot as a cash and carry. Great deal for a great refrigerator. I wish ice production was faster
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great refrigerator
Pama
8/27/2020
I bought this refrigerator in June this year and it work great
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Not so good. Remember latest doesn't mean the Best
Satish Texas
8/24/2020
Not so good. Remember latest does not mean the Best.....
While I like Samsung as a brand, I think buying this refrigerator was not the best decision. I liked the slick exterior design and simple shelf arrangement.
But Samsung disregarded several basic features. So many people have mentioned the poor lighting. It is definitely an issue…it is definitely an issue. If the refrigerator is empty (90 to 100%), then you won't notice the poor lighting. But once shelves are filled 40 to 50%, you won't see the stuff on the shelf. Poor lighting design and cost cutting measure by Samsung. I am thinking to buy a separate LED light and install it myself. How and When? I don't know. It is on my list.
2nd annoying thing is dripping water from outlet. This is definitely a flaw in this refrigerator. After you take out the water, there is at least one or two drops of water in the tray. I keep a paper towel in the tray every day to soak the water.
3rd annoying thing- Ice outlet is just too big. It gives you ice everywhere (including on the kitchen floor) except the cup. It just throws ice cubes or pieces everywhere. Every time you have to clean up the floor when you take ice out.
My expectations are basic. Aren't they? Am I asking too much?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Can not get this product delivered
Mim0203
8/19/2020
samsung uses a third party delivery company called xpo, who uses local contractor which uses local independent delivery drivers
the process is an absolutely horrible mess with no single point of contact from samsung.
every call with samsung they want me to solve problems with xpo. who wants me to call back samsung.
this may be a great products but do not order it on samsung. com. i placed an order on may 19 and as of aug 19th still have not recived my refrigrator
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not so good. Won't recommend it to others
Satish
8/15/2020
while i like samsung as a brand, i think buying this refrigerator model was not the best decision. i liked the slick exterior design and shelf arrangement. but samsung disregarded several basic features. so many people have mentioned poor lighting. it is definitely an issue. if the refrigerator is empty (90%), then you won't notice poor lighting.but once shelves are filled 40%, you won't see the stuff on the shelf. poor lighting design and cost cutting measure by samsung. i am thinking to buy a separate led light and install it myself. how and when? i don't know. it is on my list.2nd annoying thing is dripping water from outlet. after you take out water, there is at least one or two drops of water drop in the tray. see picture for remaining comments.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great refrigerator
Jwatt
8/7/2020
I bought this two months ago and it works well. Lots of space and I am able to find things easily.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
stunning appliance
Kamillya
8/7/2020
Easy to install, we had to take off doors to get fridge inside, it was very easy and efficient. Great quality of material made, even sides.
No noise at all.
Love the water and ice dispenser
And above all good price
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Plenty of room
Rpmavsfan
8/6/2020
This fridge is awesome. Plenty of room to store food. The LED light is nice.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Nice Design
remah
8/5/2020
I bought this refrigerator because I have always liked our Samsung refrigerators in the past. Specially for this one, I liked the quality of the materials inside as well as the fact that it had no handles sticking out that I had to clean around. I liked the smooth clean look. However, the ice maker in this is incredibly slow to make ice and never fills the bin completely up. So when I need more than just ice for the glass, I have ice trays. This is the feature that kept it from getting 5 stars.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Functions and big spaces
MayBe
8/4/2020
I got this fridge for a week now and im more than satisfied. Big enough, the features are awesome. Quiet and i like the handle less design This was a best buy.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Quit after 2 weeks
RisaRoo
8/4/2020
Bought this fridge for my new house. It quit cooling and freezing. Samsung has changed my appt 3 times. 2 more weeks without fridge. 1month until repair.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Spacious!
Bryan E
8/4/2020
Bought this refrigerator a few months ago, so far is no doubt the best refrigerator I have ever owned, so much space and value!
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Ergonomically correct
Cool33
8/4/2020
Ample room and flexibility to change shelves. Cooled down so quick when installed.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
So much space!
Penny20
8/4/2020
I never had a Sumsung refrigerator but I really enjoy this model bc of its modernish look w a lot of space to put your groceries. Its like having 1.5x your average fridgerator space.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Perfect second fridge
Suzzy
8/3/2020
The fridge is spacious and well lit. I love the crushed ice feature. Took 1 star off because the ice dispenser is cracked upon delivery but Samsung REFUSED to fix/replace the part ("it's only cosmetic").
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great frig and freezer
Ronnie
8/3/2020
Purchased couple months ago. Very nice and spacious
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Solid overall no complaints
Basketballrene
8/3/2020
Love how spacious everything is. Light placements are perfect. Ice cubes produces when i need it and 90 percent of the time its ready to be used.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Everything we hoped for
greatwolf
8/3/2020
we brought this a month ago and its works as expected, happy with our purchase
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great Space
Carlos M
8/3/2020
Bought this 2 months ago and it has tons of space. Replaced a 3 door fridge and glad I did
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Beautiful fridge
jweiss
8/3/2020
I've had this fridge for a month now and love it everything works perfect and I love the digital temperature inside the fridge thanks for a well built fridge!!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Plenty of room in this fridge!
mssusieq3132
8/3/2020
I bought this about a month ago to replace a 20+ years Whirlpool, nothing wrong with it, worked like a champ but I wanted a water and ice dispenser. So far this fridge is living up to the Samsung name, keeps food cold like it is supposed to do and I now have my built in water and ice dispenser :-) A+++
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Spacious and sleek
NoraB
8/3/2020
We purchased it from Lowe's. Only disappoint is the Ice Maker is slow. Other than that we love it.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great product
Baby sam
8/3/2020
Excellent in a small kitchen ! Had my water line moved for refrigerator
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Largest, beautiful and modern Refrigerator.
HelioRuiz
8/3/2020
HelioRuiz. Excellent price for a large refrigerator, the interior is clean with an easy view of the product inside. A water filter is included and has a digital display with a showing of the temperature of the freezer and refrigerator. I recommend It 100%.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great service
Joseph
8/3/2020
I bought this refrigerator in May and the ice maker stopped making ice by June. I called the Samsung support line and they sent a technician to fix the problem in a timely manner. I now have the ice maker working.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
So cool
Joefix
8/3/2020
Love this fridge! It has so much room and cools everything perfectly. It does catch fingerprints pretty easily, but that's expected with stainless steel.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Nice style
Tom the great
8/3/2020
I bought this refrigerator in March of year. The only problem I have had is the ice maker, the ice jams up in the chute. This has happened three times.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Good Overall Refrigerator
Jason
8/3/2020
I really like this fridge. It looks really good and has a lot of room. The two main issues I have with it are that there are no movable shelves in the fridge side and there is no small drawer for lunch meats and cheeses. I like those features but can live without them. All tall items like wine bottles need to be stored in the door.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Extra Large Fridge
working mom 116
8/3/2020
I bought this fridge to replace one that keep going out. This fridge has plenty of room and has ice and water. I love my new fridge but I wish the ice maker would produce more ice at a quicker rate. Also smudge proof isn't exactly smudge proof but I wouldn't change a thing. Great product. Great price. Quick delivery.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
large enough for everything and great icemaker
cyang1984
8/3/2020
very nice fridge, love the ice maker with crushed ice function. large enough for everything and different compartments very well designed
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Tons of space
Love cooking
8/3/2020
Tons of space just that food got frozen up at the back of the fridge section.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Perfect upgrade!
Luvmyfridge
8/3/2020
I love this fridge. It replace one from 1983. I'm impressed with the roominess, love the led lighting, and have had no problems with it at all. Ice maker makes plenty for a family of four.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Best fridge so far
BRYAN ESTRADA
8/3/2020
best refrigerator i have owned so far!
keeps foods cool at the perfect temperature
not to mentione water and ice taste amazing
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Sleek, Streamline look!
Kenneth
8/3/2020
We love the streamline look without visible handles. No handles was the final decision maker. We were already sold on the Samsung name and the refrigerator features! Happy!!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Ice Maker/Finger Print Resistant
Kim Davis
8/3/2020
I like being able to have either cubed or crushed ice. Plus it is easy to keep clean. Wipe it down when a dry cloth and finger prints come right off.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great budget refrigerator
jetman425
8/3/2020
Ample room, grest tasting water and ice, good layout.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Food Frostbite
JA LA
7/6/2020
setting was set at optimal levels. but food had frostbites. everything is good except for that particular issue.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
